🛍️ My purchase does not appear in the game (iOS)

Whenever you purchase something, you should receive them in the game right away.In some cases, it might take a while before they arrive. The...

🛍️ My purchase does not appear in the game (Android)

Whenever you purchase something, you should receive them in the game immediately. In some cases, it might take a while before they arrive. T...

🛍️ Where do I find my purchase history? (iOS)

You can view your purchase history by following these steps:On your mobile device (iPhone/iPad):Go to your device Settings > [your name] ...

🛍️ Where do I find my purchase history? (Android)

You can view your purchase history by following these steps:On your mobile device:Open the Google Play Store appTap the Menu icon (≡) in the...

🛍️ Accepted payment methods (iOS)

All in-game purchases are processed by the App Store. The available payment methods differ per country. Some of the frequently used met...

🛍️ Accepted payment methods (Android)

All in-game purchases are processed by the Google Play Store. The available payment methods differ per country. Some of the frequently used ...

🛍️ Why am I unable to make a purchase? (iOS)

Please ensure your App Store information is up to date and that you are logged in with the correct account. If you continue to have trouble ...

🛍️ Why am I unable to make a purchase (Android)

Purchases are processed directly through the Google Play Store. Please ensure your Google Play Store information is up to date and that you ...

🛍️ How can I cancel a purchase and get a refund? (iOS)

Most downloadable products are non-refundable. The same is true for items bought in our games. In rare cases, an exception could be made. Fo...

🛍️ How can I cancel a purchase and get a refund? (Android)

Most downloadable products are non-refundable. The same is true for items bought in our games. In rare cases, an exception could be made. Fo...

🎟️ How can I cancel my Golden Ticket subscription? (iOS)

You can choose to cancel your Golden Ticket subscription anytime and this is done through the app store directly. Please see the steps below...

🎟️ How can I cancel my Golden Ticket subscription? (Android)

You can choose to cancel your Golden Ticket subscription anytime and this is done through the Play Store directly. Please see the steps belo...